Return and Refund Policy
Thank you for choosing Best Water Technology as your trusted partner for all your water purification needs. We take pride in providing high-quality water purifiers and related technology to our valued customers in Dhaka and across Bangladesh. Your satisfaction is our top priority, and we are committed to ensuring your experience with us is exceptional. Please take a moment to familiarize yourself with our Return and Refund Policy.
We understand that situations may arise where you need to return a product purchased from Best Water Technology. To initiate a return, please adhere to the following guidelines:
1.1 Eligibility for Returns:
- You may initiate a return within 14 days of receiving your product, provided it meets the eligibility criteria outlined below.
- Returns are accepted for products that are in unused, unopened, and undamaged condition, with all original packaging and tags intact.
- Products that have been installed or used in any way cannot be returned unless they are found to be defective.
1.2 How to Initiate a Return:
To initiate a return, please contact our Customer Service team at [contact email/phone number]. Our dedicated team will guide you through the return process, including arranging for product pickup or providing shipping instructions.
Upon receiving and inspecting the returned product, we will process your refund in accordance with the following terms:
2.1 Eligibility for Refunds:
- Refunds are processed for eligible returned products, as per the conditions mentioned in section 1.1.
- If a product is found to be defective, we may offer you the option of a replacement or a full refund.
2.2 Refund Processing:
- Refunds will be processed within [number of days] from the date of receiving the returned product.
- The refund will be issued in the same payment method used for the original purchase.
- Shipping and handling charges are non-refundable, except in cases where the return is due to a product defect or an error on our part.
3. Warranty and Product Guarantees
At Best Water Technology, we stand behind the quality and reliability of our products. Each product comes with a manufacturer's warranty, the terms and duration of which vary depending on the specific product and model. Please refer to the product documentation or contact our Customer Service team for warranty details.
4. Contact Us
If you have any questions or concerns regarding our Return and Refund Policy or need assistance with a return, please do not hesitate to reach out to our Customer Service team. You can contact us.
Our team is available to assist you during our regular business hours.
5. Updates to the Policy
Best Water Technology reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.
Thank you for choosing Best Water Technology. We appreciate your trust in our products and services, and we are dedicated to providing you with clean and safe water solutions for your home, business, or industry.